- Introduction
CYBERGEM (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you use our website, products, or services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
Information You Provide We collect information you voluntarily share with us, such as your name, email address, phone number, company name, job title, project requirements, billing and payment details, and any communications you send us.
Information Collected Automatically When you use our website or services, we may automatically collect technical data such as your IP address, browser type, device information, operating system, referring URLs, and usage activity including access dates and times. We use cookies and similar technologies for this purpose — see Section 4 for details.
Information Processed on Behalf of Clients When providing software development, cloud solutions, AI services, or related offerings, we may process personal data on behalf of our clients, strictly in accordance with their instructions and applicable agreements.
- How We Use Your Information
We use your information to:
- Deliver, operate, and improve our services
- Respond to your inquiries and support requests
- Process payments and manage billing
- Communicate with you about your projects and our services
- Analyze usage trends to enhance your experience
- Protect against fraud, unauthorized access, and security threats
- Meet our legal and regulatory obligations
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve website functionality, remember your preferences, and analyze traffic patterns. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.
- How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who help us operate our business, including cloud hosting providers, payment processors, communication platforms, analytics providers, and security services.
- Business Partners: Where necessary to deliver services you have requested or to fulfill contractual obligations.
- Legal Authorities: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill contractual and legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, it will be securely deleted or anonymized.
- International Data Transfers
Your information may be processed or stored in countries outside your country of residence, where our service providers, partners, or operations are located. We take reasonable steps to ensure that any transferred information is protected in accordance with applicable privacy requirements.
- Your Rights
Depending on the laws applicable to you, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate data
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on your consent
- Request a portable copy of your information
To exercise any of these rights, please contact us using the details in Section 14 below.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies before sharing any personal information.
- Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly take steps to delete it.
- Marketing Communications
We may send you service updates, newsletters, and promotional communications. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
- Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
- Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to us: hello@cybergemtech.com